Home-services businesses miss ~62% of calls — more in a rush, most after hours — and the caller who hits voicemail dials the next name on Google. This agent answers every call in one ring, sounds human, triages the emergency from the routine, books the job or wakes the on-call tech, and logs every lead.
Their existing line, forwarded on no-answer — day or night.
Warm, on-brand, 24/7. Unlimited calls at once — never voicemail.
Emergency vs routine, classified on the call. Bias to urgent when unsure.
Books the visit or alerts the on-call tech — and logs the lead.
It greets in the business's name, understands why they're calling, and asks the one clarifying question that separates a no-heat emergency from a routine tune-up — then takes the right action: book the visit, or alert the on-call tech in real time.
Every call becomes a structured lead — name, address, issue, urgency, transcript — so nothing evaporates. A heatwave that floods the line gets answered in parallel, and it escalates to a human the moment it's unsure.
Bled per year to missed calls for a typical home-services shop — most after hours, exactly when caller intent is highest.
Every call answered, 24/7, unlimited at once — booked or dispatched, never voicemail. The emergency path is verified end-to-end.
Built clean per vertical (HVAC first, dental next) and reskinned per client in minutes. It sits on the same backend as the [02] missed-call system — the text-back becomes its safety net — and finishes the stack that the [01] site starts. Less than a part-time hire; one saved emergency covers the month.
Industry figures are directional (trade-research grade), not audited to a specific business. Sample conversation shown.